Frequently asked questions
How does it work?
Orders, prices, payment, delivery, products: here are the answers to the questions you ask us most often.
Order
How do I place an order?
On a product page, choose the quantity (and the option if there is one), then click « Order from a representative ». Then choose your country and the representative you prefer: WhatsApp opens with your order already written. All you have to do is send the message. The representative replies to confirm the order, payment and delivery.
Can I order several products at once?
Yes. Add the products to your cart with the « Add to cart » button, then open the cart and click « Order from a representative ». Your full cart (products, quantities and total) is sent in the WhatsApp message.
Do I need to create an account to order?
No. You can order without an account, whether through a representative or by paying online. An account is optional: it simply lets you find your online orders again.
There is no representative in my country: what can I do?
Two options:
- Write to us directly on WhatsApp at +237 698 517 981: on the representatives page, the « Write to us on WhatsApp » button sends your order to our team.
- Pay online by Mobile Money with the « Pay by Mobile Money » button (on the product page, in the cart or on the representatives page).
Can I change or cancel my order?
Contact the representative who took your order as soon as possible, or our team on WhatsApp at +237 698 517 981. We will do our best as long as the order has not been sent yet.
Prices and payment
Are the prices on the website valid everywhere?
No. The prices shown on the website are prices in Cameroon. In other countries, the price depends on your representative: she gives you her price on WhatsApp, depending on your country and shipping costs.
How do I pay for my order?
With a representative : payment terms are agreed directly with her.
Online (orders delivered in Cameroon), you can choose:
- Orange Money and MTN Mobile Money (MoMo);
- bank transfer;
- cash on delivery.
How does Mobile Money payment work?
When you confirm your order, choose « Orange Money / MTN MoMo » and enter your number. You then receive a payment request on your phone: you confirm it with your Mobile Money PIN. This code stays on your phone; we never see it.
Delivery and agencies
Where do you deliver?
Orders paid online are delivered in Cameroon. Outside Cameroon, order through a representative in your country: we have representatives in Africa, France, Belgium, Switzerland, Luxembourg, Germany, the United Kingdom, Italy, Sweden, Canada, the United States and the Emirates, among others. You will find the full list on our page Our representatives.
What are the delivery times and costs?
They depend on your city and country. For an online order, the costs are shown in the cart before payment. For an order through a representative, she confirms the delivery time and costs.
Can I buy directly at an agency?
Yes, our three agencies welcome you Monday to Saturday, from 9 am to 6 pm:
- Douala (head agency): Bonamoussadi, behind the Neptune petrol station, before the public school;
- Yaoundé : Essos, former Hôtel Avenir, near the Diapason;
- Bafoussam : Djeleng 5, behind the former Tchamasi Night Club.
Maps are on our page Contact.
Our products
How do I know which product is right for me?
Write to us on WhatsApp describing your skin and what you are looking for (dark spots, spots, dry skin, stretch marks…). Our advisers will guide you to the right routine free of charge. You can also read our tips in The Beauty Journal.
Where can I find the ingredients and instructions?
The instructions and main ingredients are listed on each product page. Always follow the instructions on the packaging as well.
What precautions should I take?
- Do a patch test on a small area of skin before first use.
- With anti-dark-spot and radiance products, protect your skin from the sun every morning.
- Do not use several strong products at the same time, and stop in case of irritation.
- For supplements (capsules, powders, tea): follow the stated dose. If you are pregnant, breastfeeding, under treatment or have a health condition, ask your doctor before use.
How long before I see results?
It depends on your skin, the product and how regularly you use it. Skincare works gradually: allow several weeks of regular use before judging a result. For a significant skin problem or one that worries you, see a dermatologist.
How can I be sure my product is authentic?
Only buy on this website, in our agencies or from the representatives listed on our page Our representatives.
Become a representative
How do I become a Seven Kingdom representative?
Fill in the « Become a representative » form on our page Contact or on our page Our representatives. When you submit it, WhatsApp opens with your request: send it and our team will get back to you quickly.
What are the benefits?
You buy at wholesale prices, you are supported by our team and you sell products from a brand that has been around for more than 10 years. Once your partnership is approved, you can appear on our representatives page: customers in your area can then order from you directly on WhatsApp.
Is there a minimum order quantity?
Quantities and conditions are agreed with our team when we talk, depending on your country and your project.
Contact us
How can I reach you?
- WhatsApp and phone: +237 698 517 981 / +237 697 364 826
- Email: support@sevenkingdomcosmetics.com
- Opening hours: Monday to Saturday, 9 am to 6 pm
Is the website available in English?
Yes. Use the language switcher (FR / EN) to view the website in English.
Didn't find your answer?
Write to us, our advisers reply Monday to Saturday, from 9 am to 6 pm.
Write to us on WhatsAppFind a representativeContact page
